WebToGo

CASE STUDIES

  • Provide Smartphone support where it is needed and reduce support costs Provide Smartphone support where it is needed and reduce support costs Smartphones are twice as expensive in support compared to feature phones. When things work, they work, but when things go wrong, users turn to hotlines for help or surf the web to find answers. Or they are simply left stranded. In 2013 a major global Telco took up our proposition to address this issue at […] January 2015
  • Sunn Sait The mobile concierge welcomes you Sunnsait Luxury Apartments are located in Salzburger Land, in the municipality of Maria Alm. They offer a combination of nature and luxury to their guests. With the implementation of the app they are adding value to their service and improving customer satisfaction. Because of their business, the app helps them to communicate with their guests. […] January 2015
  • Song Saa Restaurant orders from your iPad The Song Saa private island resort has implemented the i-frontdesk solution. The resort is based on offering a service with high value for their customers. They won the prize of the most soulful spa in the Spa Awards Condé Nast Traveller 2014. Their food service is centred on offering an enriching experience with local products. […] January 2015
  • Sacher Share your experience from the Hotel’s tablet I-frontdesk is very happy to be in the Sacher hotels in Vienna and Salzburg, luxury hotels focused on an exceptional guest experience. With the tablet app the hotels can offer more services to their clients and enhance the customer relationship. A feature, which stands out, is the offer of international newspapers in real time. The […] December 2014
  • Rosatsch Hotel services at your fingertip In February 2014 i-frontdesk announced the Hotel-App launch for the Rosatsch Hotel in Pontresina, Switzerland. The solution offered the hotel a mobile concierge for tablets with access to hotel internal facilities, complemented with external third party services. One of the main benefits for Rosatsch is the possibility to easily update contents. This function fits perfectly […] February 2014
  • Optimised smartphone repairs Optimised smartphone repairs A leading repair company was searching for a solution to optimise the repair process from device check-in to return, increasing the productivity and streamlining the diagnostics process reducing costs, time and human errors. WebToGo’s Repair Centre Diagnostics Solution was customised and integrated into the existing processes and is today used to pre-filter smartphones by diagnosing […] November 2013
  • Leverage all your services in one on-device portal Leverage all your services in one on-device portal In 2013, one of the world’s largest national operators issued a tender and selected WebToGo to provide a cutting edge on-device portal for all smartphone and laptop platforms to enhance its customers’ experience and improve revenue. Previously, their customers had to handle a multitude of channels or fragmented apps, with different user-experiences on different devices […] June 2013
  • Cost-efficiently build Smart Connectivity Solutions for your OpCos Cost-efficiently build Smart Connectivity Solutions for your OpCos A large Telco group required a smart connectivity solution which could be cost-efficiently customized for its Operating Countries. WebToGo provided its patented connectivity solution with automatic skinning and configuration based on the SIM card inserted, configurable handover policies and notifications for Mobile, WiFi and LAN connections and basic diagnostics functionality. The IDA Management Server is […] April 2012
  • A unique connectivity solution with self-help and usage statistics A unique connectivity solution with self-help and usage statistics A leading mobile network operator in Denmark required a smart Connection Manager capable of helping users solve connectivity issues without calling customer support. WebToGo provided a connection manager with a troubleshooting tool which automatically checks if the correct drivers are installed and validates the status of the device, SIM card and network. The application suggests […] July 2011
  • Always best connected Always best connected A major Turkish Mobile Network Operator selected WebToGo to provide a Connection Manager Solution to offer always-best mobile Internet connectivity to their customers and offloading of the Mobile Network to WiFi whenever possible. The Connection Management solution provided by WebToGo includes Mobile Device and Connection Management with WiFi authentication and offloading. Pre-paid users can top-up […] May 2011
  • Create value from your connection managers Create value from your connection managers A global Telco approached WebToGo in 2009, aiming to externalise development of their laptop connection management solution. WebToGo provided a unified solution for MS Windows, Mac OS and Linux based on its best-of-breed OneClick Internet Connection Manager. Different configurations with different branding and customization options can be built at the click of a button to […] November 2009
  • Cater for your user’s experience with an Internet Connection Kit for routers Cater for your user’s experience with an Internet Connection Kit for routers One of our key customers deploying our patented connection manager solution turned to us to simplify the initial set-up and configuration of their home routers over all OS types. Leveraging WebToGo’s experience with managing connectivity with any device, we designed a solution that would build upon the Telco’s corporate image of a brand that caters […] September 2009
  • Ensure your mobile workforce is always online Ensure your mobile workforce is always online A leading insurance company in Germany required a connectivity solution for their sales force. A specific need was to allow their sales representatives in bordering rural areas secure access to the Company’s CRM system over multiple networks. Roaming management and automatic fall-back for low or no-bandwidth cases were also in scope. WebToGo provided a connection […] May 2009
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