Reduce Support Costs
The new paradigm of customer support.
Mobile, Fixed-line, Convergent and Virtual Network Operators are challenged with reducing support costs without reducing the customer experience.
WebToGo has a long track history of providing best-of-breed solutions to Network Operators.
Our convergent self-care solution allows isolating and fixing issues where and when they arise. With over 100 tests it is the only holistic solution on the market which covers any connection and device.
From single to quad play solution providers the solution offers the following benefits:
- Reduce calls to the customer care hotline
- Mitigate the no fault found rate for device repairs
- Learn what the current issues in the field are
- Hand-over smoothly from one customer support touch-point to another
- Achieve a complete device history and regular assessments
- Better measure customer service quality and efficiency
- Monitor you network and technology
- Improve NPS