Are you looking to reduce customer support and return costs for Smartphones and Tablets? Self-Service Diagnostics is the answer.

On-device diagnostics

Software running on the device is the most direct, powerful and user-friendly way of rapidly and efficiently analysing issues.
Automated device optimisation and issue fixing
An intuitive user experience guides the user through optimising the settings, fixing issues and acquiring knowledge about the device.

Cross- und Up-sell

Suggest upgrades of hardware and contract based on hard facts – analysed on your users’ devices

Telco intelligence

Test history is aggregated in a centralised Diagnostics Data Management System, providing a real-time and self-maintaining knowledge pool of real issues in the field and their fixes, as well as a complete history of the device.

Efficient handover to the Hotline and Repair Centre

When the user calls the hotline, the agent already has issue pre-qualification data fed by the Self-help app to the Centralised Diagnostics Data Management System.

Self-Improving System

Tests are modular and the flow is configurable to allow including new solutions or diagnosing new devices, based on the analysis of the real issues in the field.