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Whenever a phone is returned, make sure it is in the condition you expect
Manage the full process directly from an App
Currently, when a customer wants to return a device he needs to go through a web-portal, a call centre or a store. Manual triage and validation processes are error prone and result in high labour costs, low customer satisfaction and high NFF.
WebToGo solutions provide on-device functional triage. Our best-of-breed diagnostics solution for Android, iOS and Windows Phone is designed to provide an intuitive and friendly self-care experience. Whether for return avoidance or validating a device for Buy Back & Trade-In we have a library of over 100 tests. Today customers expect self-care and digital support.
- Unique device identification
- Functional phone triage with over 100 tests
- Repair need identification
- Repair pricing
- Warranty check
- Buy-back
- Device value assessment
- Validation of device return conditions
- Content backup/restore/transfer
- Issue barcode for device return
- Store locator
- Digital support: Chat, Remote testing
- Notifications for cross and up-selling & campaign management
- Reverse Logistics Tracking
- Payment & ticketing system integration