Take control of the customer’s device, or allow peers to do it
Providing remote support by accessing the customer’s device can be the best option depending on the issue and on the customer but still requires a one-to-one agent-customer relationship. WebToGo has fine-tuned this technology to enable peer-to-peer support.
Ask a Friend
Request help by trusted others, such as technically knowledgeable friends or family, and allow them to securely access and fix your smartphone. An email with your support request is automatically configured, the recipient is chosen from the contacts on the smartphone. The recipient will be able to access the device remotely by clicking the URL in the email.