Troubleshoot your network and the Internet.
Because the user doesn’t necessarily know what he is connected to or where the issue lies.
Imagine that you experience bad picture quality when streaming a movie. If you call customer support you will most likely be told to return the router. What happens though is that up to 90% of routers analysed at the laboratory end up in a No Fault Found and you will probably experience the same issue with the new router you receive.
Internet connectivity involves many different components and the same symptoms may have causes in any of these. As an example a pixelated image can be caused by:
- Device hardware (e.g. simply not enough processing power)
- Device software (e.g. other apps on your device competing for processing power)
- Another device on your home network (e.g. a legacy laptop with an unsupported protocol or a device sucking up all the bandwidth
- The WiFi connection (e.g. channel congestion)
- Your router (e.g. hardware, CPU load, congestion)
- Your mobile connection (e.g. you are not in fact on your WiFi but still tethering via a MiFi device)
- Your home network (e.g. a faulty wire)
- Congestion at your service provider
- A problem somewhere in the internet
- Congestion at the server serving your movie
- Bad encoding of the content your server is serving
WebToGo proposes a holistic approach consisting in an app installed on a device within the home network that diagnoses all the components, including the router, to give visibility over which devices are connected and the traffic they are generating.