Knowledge is essential for efficiency
Data from over one hundred hardware, software and network tests
Your CRM System might contain detailed information about your customers, but how much do you know about the devices they use?
Test logs are aggregated in a centralised diagnostics data management system, providing a real-time and self-maintaining knowledge pool of real issues in the field and their fixes, a complete history of the Smartphone as well as mobile and home network performance indicators.
Tests are modular and the flow is configurable to allow including new solutions or diagnosing new devices, based on the analysis of the real issues in the field.